Terms + Conditions
Terms and Conditions
To make a reservation:
Simply make a request online through email. If dates are available we will forward a payment link and you can reserve the accommodation with your payment. We will then forward you a confirmation by email with all the details relevant to your booking. No booking is confirmed until a confirmation has been sent.
The property will be available from 4pm on the day of arrival until 11 am on the day of departure. In certain circumstances we can arrange earlier occupancy, but this is by prior agreement only. There is no provision for a late checkout.
The following are included in our rates:
Rental on days as agreed
All Electricity, hot water and central heating
Linen and towels
Weekly change of linen/towels
Cancellation Policy & Charges for Damage/Misuse
We feel it is important to make guests aware of their liabilities in the event of having to cancel a pre-booked stay. All cancellations must be made in writing including email and you will receive confirmation that your cancellation has been received. We do not accept cancellations by phone.
As a small business we are particularly vulnerable to guests who cancel close to the day of their arrival or curtail their stay for whatever reason and we advise all guests to avail of travel insurance which includes cancellation cover. If a guest cancels less than four weeks in advance of their arrival or curtails their stay for whatever reason, we reserve the right to charge the full price of the booking. In this event where we have enough time to replace the booking with an alternative, revenue earned will be used to offset some, or all, of the cancellation charges (less any ancillary costs). We reserve the right to cancel any booking at any time and in this event our liabilities are limited to a full refund of any monies paid. If guests do not accept these terms and conditions they are able to cancel their booking within 24 hours of sending a confirmation without incurring penalties. Failure to do so implies acceptance of these conditions.
If a guest does not arrive by 18.00 we always endeavour to contact the guest. If a guest is not contactable and has not arrived by 18.00 we reserve the right to treat the booking as a cancellation and cancellations charges apply.
Housekeeping Issues
The property is cleaned and inspected prior to each arrival. Our staff are only human and therefore we accept that on rare occasions something might have been missed or overlooked. If this is the case, the renter must inform us without delay so that this can be remedied. Failure to do this implies complete satisfaction with the property.
Pets
We do not allow pets on the property.
Data Collection
The types of personal data that we collect include:
Your first name, last name, email address, phone number and the first name of your partner for our welcome board.
Guest stay data, date of arrival and departure and any special requests.
You may always choose what personal data (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.
Processing Purposes
We use your personal data for the following purposes:
A. Reservations and enquiries: We use your personal data to complete and administer your reservation and/or to respond to an enquiry made by you.
B. Customer service: We use your personal data to provide customer service.
C. Guest reviews: We may use your contact data to invite you by email to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best. If you submit a guest review, your review may be published on our website
D. Marketing activities: We also use your data for marketing activities, as permitted by law.
E. Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact data you share with us. There could be a number of reasons for this:
a. We may need to respond to and handle requests you have made.
b. If you have not finalised an enquiry online, we may email you a reminder to continue with your enquiry. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
c. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe that his additional service is useful to you and to us as we will be able to improve our website based on your feedback.
d. We may need to contact your in relation to your arrival time or inform you of any circumstance that may affect your booking.
F. Security, fraud detection and prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisors.
G. Legal and compliance: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s) or to comply with lawful requests from law enforcement insofar as it is required by law. If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedom, including the right to obtain human intervention.
Legal Bases
In view of purposes A and B we rely on the performance of a contract: The use of your data may be necessary to perform the contract that you have with us. For example, if you use our services to make a reservation, we will use your data to carry out our obligation to complete and administer that reservation under the contract that we have with you.
In view of purposes C-G, we rely on its legitimate interests: We use your data for our legitimate interests, such as providing you with the best appropriate content for the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes. When using personal data to serve our legitimate interests, we will always balance your rights and interests in the protection of your information against our rights and interests.
In respect of purpose G, we also rely, where applicable, on our obligation to comply with applicable law.
If needed in accordance with applicable law, we will ask your consent. You can withdraw your consent anytime by contacting us at the email address on our website.